Shopping & Shipping
We offer secure and insured shipping to ensure your jewellery arrives safely and on time. Our shipping options include:
- Royal Mail Next Day Insured Delivery – Guaranteed next-day delivery for UK orders with full insurance coverage.
- Standard Shipping – Reliable and cost-effective delivery (3-5 business days).
- Express Shipping – Faster delivery with tracking (1-3 business days).
- International Shipping – Available worldwide with insured and tracked options.
Yes! We ship worldwide, and all international orders are fully insured and tracked. Delivery times vary by destination, typically between 7-14 business days.
- UK Orders (Royal Mail Next Day Insured Delivery): Next business day delivery (if ordered before the cutoff time).
- Standard UK Shipping: 3-5 business days.
- Express UK Shipping: 1-3 business days.
- International Shipping: 7-14 business days (varies by country).
- Orders placed before [cutoff time] will be dispatched the same day for Royal Mail Next Day Insured Delivery.
- You will receive a tracking number once your order is shipped.
Yes! All orders are securely packaged and shipped with insurance to protect against loss or damage. Royal Mail Next Day Insured Delivery covers your item’s full value, ensuring peace of mind.
Yes! Once your order is shipped, you will receive a tracking number via email. You can track your package through the Royal Mail website or your selected courier.
While Royal Mail Next Day Insured Delivery is highly reliable, unforeseen delays may occur. If your package is delayed, please contact our support team, and we will assist you in tracking it.
We offer a return policy on selected items. If you are unsatisfied with your purchase, you may return it within 14 days (subject to our return policy).
Payment
We accept a variety of secure and convenient payment methods, including:
✔ Credit & Debit Cards – Visa, MasterCard, American Express, and Discover.
✔ PayPal – Secure online payments with buyer protection.
✔ Bank Transfers – Available for high-value purchases (contact us for details).
Once your payment is confirmed and your order is shipped, you will receive a tracking number via email. You can track your package through:
- ✔ Royal Mail (for UK orders)
- ✔ International couriers (DHL, FedEx, UPS, etc.)
you prefer a payment method not listed above, please contact us before placing your order. We will do our best to accommodate your request where possible.
Orders & Returns
- Browse our collection and select your desired item.
- Click "Add to Cart" and proceed to checkout.
- Enter your shipping and payment details.
- Review your order and click "Place Order".
- You’ll receive an order confirmation email with tracking details once shipped.
- Order Changes: If you need to modify your order, please contact us within 24 hours of purchase.
- Cancellations: Orders can only be canceled before they are dispatched. Once shipped, cancellations are no longer possible.
No, you can checkout as a guest. However, creating an account allows you to:
✔ Track your orders easily.
✔ Save your shipping details for faster checkout.
✔ Access exclusive offers and discounts.
We offer a hassle-free return policy on selected items. To initiate a return:
- Contact us within 3 days of receiving your order.
- Ensure the item is in its original condition with all packaging and certificates.
- Ship it back using insured and tracked delivery.
- Once received and inspected, we will process your refund or exchange.
(Note: Some items, such as customized or resized jewellery, may not be eligible for returns.)